Shipping, Returns, Warranty

Creative Clock ships all orders within the contiguous United States absolutely free. Orders generally arrive within two business days.

While we are happy to provide you with a quote for international shipping. The buyer must also assume all the responsibility for local taxes, duties and airport surcharges if such are added to any shipping costs. Creative Clock will make an effort to obtain a highly discounted shipping quote, prepare necessary paperwork and make sure that the item is packaged extra securely. However, we have no control over the merchandise once it leaves the US and can no longer be responsible for it. Please contact us for any inernational orders.

We want you to be completely satisfied with your new purchase and we make the whole process as easy and worry-free as possible. Whatever the reason, you can handle your return, exchange or replacement through our website. 

Damaged items

Please carefully inspect your purchase when you receive it. In the unlikely event that the clock needs to be returned due to damage incurred during shipping, please contact us to let us know so that we may issue a return authorization without delay. Please keep all original packaging materials and include these with your return. A damage claim must be made with within 7 days of receipt of the item for us to accept the freight charges for a return of a domestic purchase. Beyond that period, you will be required to assume responsibility for the freight charges, as per the manufacturer’s policy.

Any Other Reasons

Manufacturer policy varies slightly when it comes to the “change of heart” items” Hermle’s policy on in stock items is that you may return your item for any reason within the first 30 days, no questions asked. Please note that restocking fees and shipping fees apply to returns of undamaged items. Please contact us right away if you changed your mind about your purchase. We will be happy to mail you a return label so that you can send the item (in its original packaging) back to us. If you want to exchange the item, we will be happy to assist you with choosing another one and waive the restocking fee as long as the original item is still in original packaging and new condition.

Please contact us if you have any questions about our return policy.  We are always happy to be of assistance.

Moving your grandfather clock yourself

What happens if you decide to move your heirloom grandfather clock to a different part of your house and you do not feel that it warrants calling the professional movers? In case of such eventuality, we would like to offer some practical advice on how to move this very-heavy-very-tall-and-more-delicate-than-it-appears timepiece.

The most important thing to remember is that you should never attempt to move a grandfather clock even a few feet with its pendulum and weights still attached. Moving a grandfather clock without first properly dismantling it can be a recipe for disaster as it can cause damage to its movement. The pendulum itself can also break. Besides that, the swinging weights could potentially break the glass or scratch the ornamental woodwork.

Removing the clock’s pendulum

Removing the clock’s pendulum is fairly easy. It should come off the suspension spring fro which it is hanging without the need to apply any force. We recommend wearing cotton gloves or using a piece of cloth rather than touching the pendulum with your bare hands.>

Removing the clock’s weights and securing chains or cables

You should move the weights about half way up before removing them. Check to make sure that chains or cables do not get tangled or dragged into the movement. The best way to ensure this is to take a piece of cardboard (those Amazon boxes sure come in handy!), place it behind the chains or cables, spread them out and use wide painter’s tape to secure them to the cardboard so that they do not move or tangle. Most gears are marked L, R or C but if this is not the case than make sure to mark them. Weights may look the same but there are, in fact, many different weights and it is important to attach them correctly.

Removing ornamental parts

If your clocks has any fragile and detachable pieces, either woodwork (sometimes the top can be removed) or glass shelves, carefully remove them as well. Remember to wear cotton gloves while handling all of the clock’s parts.

If you are moving to a new home, we recommend calling professional movers who can carefully package all the dismantled pieces, transport the clock in a special crate a.nd assemble it again at its new home

Take good care of your grandfather or grandmother clock and it will serve you and future generations for many years to come. If you need any help or want to find out more about our white glove clock delivery, as well as to check prices and availability, please call us at 800-390-4067.

Creative Clock is an authorized dealer for all brands it offers for sale and each clock is covered by full manufacturer warranty. Warranty conditions vary slightly from brand to brand but all service on all clocks purchased from Timely & Timeless is done in the United States at the manufacturer or their direct representative authorized repair facility. Each clock we offer has unique serial number and comes complete with paperwork you need to obtain warranty service. Please follow instructions enclosed. In order to obtain service, please call first to make sure that the repair you need is covered by warranty and to see if the shipping may be covered as well. If it is the part that is needed, in most cases, the manufacturer is able to ship the part to you free of charge.

We’re pleased to provide our customers with peace of mind that their clock will continue to function properly or be repaired or replaced at no cost.

We also provide peace of mind on heavier and hard-to-handle merchandise items with a complimentary “white glove” delivery and setup service. Grandfather and other floor clocks are delivered into the recipient’s home or office, and not just left at the front door, and set up according to the customer’s instructions.

All Clock movements sold by Creative Clock are covered by the manufacturer’s warranty 

  • After the 91 days and up to 3 years: customer responsible for return. Manufacturer will repair defective unit including pivot holes worn to the point the clock stops.
  • If any markings are added to the movement, this becomes an automatic repair.
  • Contact us for a return number before shipping.
  • It is the responsibility of the customer to pack the return securely. Damages due to improper packing by the customer will not be credited.